How it works
From Growth Snapshot to live system, step by step.
No surprises. Here's exactly what happens at each stage, and what we need from you.
Free Growth Snapshot
Answer a dozen quick questions about your business. We look at your website, your Google reviews against your top local competitor, how fast you respond to leads, and how easy it is to book with you. You get a plain-English summary — no cost, no obligation.
Strategy call & plan pick
If it looks like a fit, we hop on a 20-minute call, walk through your Snapshot, and recommend Starter, Growth, or Scale based on where you are today — not the biggest plan we can sell you.
Build
We build your website, set up your Google Business Profile, connect automated review requests, and turn on missed-call text-back. For Growth and Scale, we also stand up your CRM pipeline and speed-to-lead automation.
Launch
Your new system goes live. We double-check every automation fires correctly — text-backs, review requests, and (for Growth/Scale) your first batch of creative — before calling it done.
Run & report
Every month, we handle the ongoing work: GBP posts, review monitoring, SEO/security upkeep, and — on Growth and Scale — new content, creative, and ad management. You get a report showing what happened.
Adjust
Quarterly (Growth) or monthly (Scale) strategy calls to review what's working and adjust. No guesswork, no disappearing act after the sale.
What we guarantee — and what we don't
We guarantee the deliverables: if we miss a promised monthly item — a GBP post, a batch of review requests, a creative — that deliverable's share of the month is credited back to you. We do not, and will not, guarantee rankings, leads, or revenue. Any agency that promises those numbers up front is guessing, and we'd rather tell you the truth.
FAQ
Process questions
How long does setup take?
Timelines vary by plan and how quickly we get what we need from you (logins, photos, service details). We'll give you a specific timeline on your strategy call once we know the scope.
What do you need from me to get started?
Access to your Google Business Profile and domain/hosting (if you have them), your service area and pricing basics, and a handful of photos. We'll send a simple checklist after you sign up.
Who actually does the work?
Karen, KEM Marketing's founder, runs the account and uses AI-assisted tools to move faster on build and content work — every deliverable is reviewed before it goes live or out to your list.
Ready to see where you stand?
Start with the free Growth Snapshot — two minutes, no obligation.